Service Designer & Design Strategist

Approach

I take an interdisciplinary approach to innovation and problem solving which allows me to break through knowledge and industry silos, learn from the future as it emerges, and, understand the evolving diversity of human lifestyles and experiences.

 

MY SPECIALTIES 

 

Innovation & Design Strategies

Creating new services, products, social conditions or innovations requires new approaches to creative problem solving. To do this, I use human-centered design, a collaborative, cross-disciplinary, and systems-oriented approach to design and problem solving. In my practice I use this to frame problems, understand complex systems, imagine alternative futures, draw insights, and develop outcomes that are socially impactful, sustainable, and scalable.

Interdisciplinary Research

Our ways of living today are more diverse, complex, and nuanced than ever before, because of this my approach to research intermixes design-led-research, foresight methodologies, qualitative research, and applied phenomenology, with the aim of providing people and organizations with a clear direction for building an equitable and sustainable world.

Sustainability Strategies

Today’s complex challenges present new risks and opportunities for businesses and organizations. Through the use of sustainability strategies, cross-sector collaboration, and systems thinking methodology I help businesses and organizations find opportunities that meet the needs and context of the 21st century. Ultimately, by focusing on addressing business, social, and environmental needs, my aim is to catalyze systemic change and enable the creation of an equitable and sustainable world.

Leadership & Collaboration

Shaping the future and creating large-scale sustainable transformations requires deep listening, mass collaboration, new approaches to leadership, and the understanding and inclusion of diverse cultures and objectives. Whether using facilitation processes with external stakeholders or leading an internal team, I believe that leadership should always be based on building trust, empathy, and openness. In my practice, I draw inspiration from theory U and human-centered design processes to help both manage and direct teams, as well as, drive individual and collective transformational change.

 

METHODOLOGIES

 
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Human-Centered Design

A methodology for innovation and creative problem solving.

In my practice, I take a collaborative, systemic, and cross-disciplinary approach to human-centered design in order to frame problems, understand the context and people I’m working for and with, draw insights, and, from here develop strategies, services, products or systemic interventions for businesses and organizations.

 
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Theory U

A change management framework and methodology created by Otto Scharmer.

Theory U sits at the intersection of science, consciousness, and profound social change. At the gist, the framework is based on the idea that “the quality of results produced by any system depends on the quality of awareness from which people in the system operate”.

In my practice, I draw inspiration from the Theory U methodology to design and facilitate processes that effect deep change.

 

SKILLS

 

Research & Innovation

Human-Centered Design
Design of Business
Systems Thinking
Sustainability Strategies
Co-Creation
Prototyping & Testing
Futuring & Speculative Design
Leadership & Facilitation
Project Management
Interdisciplinary Research
Design-led-Research
Qualitative Research
User Experience Research
Applied Phenomenology

Service Design

Service Blueprints
Customer Journey Maps
System Maps
Stakeholder Maps
Pilot Roadmaps
Storyboarding
Personas
Enacting & Play
User Experience Design
User Interface Design 

Communication Design

Creative & Art Direction
Data Visualization
Storytelling
Branding
Digital and Printed Material
Illustration
Video Editing
Packaging Design

Language

Bilingual: English/Spanish
Beginner: French

 

 
 
Man knows himself only to the extent that he knows the world; he becomes aware of himself only within the world, and aware of the world only within himself. Every object, well contemplated, opens up a new organ of perception within us.
— Johann Wolfgang von Goethe